Kate lands in some hot water after she roughs up a prisoner named Little Tony. She and the entire police department are forced to go to sensitivity training. Unfortunatly, Little Tony's lawyers are Wolfram and Hart. They have a plan to set their client free by casting a spell on the whole police force. Soon, all the officers are expressing their true feelings and being so sensitive that lives are in danger. The gang at Angel Inc. tries to stop the chaos, but Angel quickly winds up in trouble of his own.